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KANES Exterior Cleaning logo

Privacy Policy

Last updated: 21 October 2026

1. Who We Are

KANES Exterior Cleaning Ltd (“we”, “us” or “our”) is a limited company providing exterior cleaning services across Surrey and West Sussex.
We are committed to protecting your personal information and handling it responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details below:
Business name: KANES Exterior Cleaning Ltd
Email: hello@kanesexteriorcleaning.co.uk
Telephone: 07585 426082

2. What Information We Collect

We may collect the following personal information when you contact us or use our services:

  • Contact details: Your name, telephone number, email address and postcode.

  • Job details: Information about the cleaning services you require, your property and any instructions you provide.

  • Photographs: Images of your property or the work required that you send by email, WhatsApp, text message or through our website.

  • Customer and transaction records: Quotes, bookings, completed work, payment records and relevant communications.

  • Website information: Limited technical information and cookie data collected when you visit our website, depending on the features and settings in use.

Please avoid sending us unnecessary personal or sensitive information.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotes.

  • Arrange appointments and carry out exterior cleaning services.

  • Communicate with you about bookings and completed work.

  • Process payments and maintain business, accounting and tax records.

  • Handle complaints, warranty issues and disputes.

  • Operate and maintain our website and services.

We process your personal information where we have a lawful basis to do so, such as taking steps at your request before entering into a contract, fulfilling a contract, complying with legal obligations or pursuing our legitimate business interests.

4. Who We Share Your Information With

We do not sell your personal information.
We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Wix: Our website hosting and form platform, which may process information submitted through our website.

  • WhatsApp: A messaging service we may use to communicate with customers and receive photographs or job details.

  • Accountants and professional advisers: Where necessary for accounting, legal compliance or business administration.

  • Authorities: Where required by law or necessary to protect our legal rights.

These providers may process personal information under their own privacy terms and applicable data protection requirements.
Some service providers may process information outside the UK. Where required, appropriate legal safeguards will be used.

5. Who We Share Your Information With

We only keep personal information for as long as necessary for the purposes described in this policy or to meet our legal obligations.
Our usual retention periods are:

  • Enquiries that do not result in a booking: Up to 12 months after your last contact with us. After this period, we will delete the information unless we have a legitimate reason or legal obligation to retain it for longer.

  • Customer and job records: For as long as reasonably necessary to manage the work, handle warranty issues or disputes, and meet our legal obligations.

  • Financial, accounting and tax records: For the period required by applicable law.

When information is no longer needed, we will securely delete it or anonymise it where appropriate.

6. How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information in certain circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to certain types of processing.

  • Request a copy of your information in a portable format where applicable.

  • Withdraw consent where we rely on your consent to process information.

These rights are subject to certain conditions and exceptions. For example, we may need to retain some records to meet our legal or accounting obligations.
To exercise your rights, email hello@kanesexteriorcleaning.co.uk. We may need to verify your identity before responding.
We will normally respond within one month of receiving your request, subject to any lawful extension.
If you are unhappy with how we handle your personal information, please contact us so we can try to resolve your concerns.
You can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:
https://ico.org.uk/make-a-complaint/

8. Cookies

Our website is hosted on Wix, which may use cookies and similar technologies to support website functionality, security and performance.
The cookies used depend on the features and settings enabled on our website. We do not intentionally use cookies to collect personal information beyond what is necessary for the purposes described in this policy.
If we introduce analytics, advertising or other non-essential cookies in the future, we will update this policy and implement any consent measures required by law.
You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we recommend reading
their privacy policies before providing them with personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will always be published on this page, with the updated date shown at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:
KANES Exterior Cleaning Ltd
Email: hello@kanesexteriorcleaning.co.uk
Telephone: 07585 426082


We only use your details to reply to your enquiry. See our Privacy Policy

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